Refund policy

Returns

You have the right to withdraw from your purchase within 14 days of receiving your order.

Conditions for Returns

The product must be unused, in original condition, and in the original packaging.

Returns must be initiated within 14 days from the date you received your order.

You are responsible for the cost of return shipping unless the product is faulty or incorrect.

Return process:

We will provide provide you with shipping label and instructions.

Ship the item back to us within 14 days after notifying us of your withdrawal.

Refunds

We will process your refund within 14 days after receiving your returned item or proof of return.

Refunds will be issued to the original payment method.

Original shipping fees will be refunded only if the order was cancelled before dispatch or if the product was faulty.

Damaged or Faulty Items

If you receive a damaged or faulty product:

If your glassware arrive broken, send us picture of faulty shipping box to prove that the glass have been broken during shipment

We will arrange a replacement, repair, or refund at no cost to you.

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